InstantHeat Pro™ Instant Electric Water Heater Faucet

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@seiyonshop.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@seiyonshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at seiyonshop@gmail.com.

Shipping Information

Order Processing:
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Duration:

• Standard Shipping: 4–7 business days
  
• Express Shipping (if available): 2–4 business days
  (Delivery times may vary based on your location and courier service.)
  

Order Tracking:
Once your order is shipped, you will receive an email or SMS with your tracking number and a tracking link to follow your package in real time.

Delays:
While we strive to ensure timely delivery, delays can occasionally occur due to factors like weather conditions, courier delays, or unforeseen events. We truly appreciate your patience and understanding.

Incorrect Address:
Please ensure your shipping details are entered correctly at checkout. Seiyon Shop cannot be held responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

International Shipping:
We currently ship only within India. International shipping will be available soon.

Need Help?
If you have any questions about your order or shipping status, please reach out to us at support@seiyonshop.com — our team is always happy to help!